February 10, 2018

Advances in Commercial Deployment of Spoken Dialog Systems - download pdf or read online

By David Suendermann

ISBN-10: 1441996095

ISBN-13: 9781441996091

Advances in advertisement Deployment of Spoken conversation Systems covers the peculiarities of industrial deployments of spoken conversation structures, from the instruments, criteria, and layout ideas to construct them, the infrastructure to install them, suggestions to observe, overview, and study them, and, most significantly, potent recommendations to conform, music, and optimize them. The ebook exhibits to what volume educational spoken conversation approach study converges with real-world functions. This educational and functional synergy could be leveraged to construct profitable and powerful spoken conversation purposes which are beneficial whilst facing the dynamics of the ever-changing destiny user.

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Extra info for Advances in Commercial Deployment of Spoken Dialog Systems

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This is because of the complexity of the call flow graphs that, with more and more functionality imposed on the spoken language application, quickly become unwieldy. Some techniques to overcome the statics of the mentioned dialog strategies will be discussed in Chap. 4. Apart from the call flow paradigm, there are a number of other dialog management strategies that have been used mostly in academic environments: • Many dialog systems aim at gathering a certain set of information from the caller, a task comparable to that of filling a form.

The response to this demand was the Media Resource Control Protocol (MRCP) published in 2006 by the Internet Society as an RFC (Request for Comments) [106]. MRCP controls media resources like speech recognizers and synthesizers and uses streaming protocols such as the Session Initiation Protocol (SIP), widely deployed in Voice-over-Internet-Protocol telephony [51]. 7 Deployed Spoken Dialog Systems are Real-Time Systems The heavy use of distributed architecture (see Fig. 2 for a high-level diagram of a deployed spoken dialog system’s architecture including infrastructure to measure performance) requires a lot of attention to the real-time ability of the involved network machinery.

Sometimes, the percentage of callers experiencing a cross-route exceeds 10% which makes the real total number of non-automated calls be in the 20% range. Here, a typical problem becomes obvious: To evaluate system performance, one often has to rely on facts that are directly measurable by the system (such as whether and where calls were routed, how long the call was, how many callers were cross-routed). These facts are referred to as observable facts [125]. ), referred to as hidden facts. Often, hidden facts are mistaken as observable ones, when, for instance, people report on the number of agent requests by looking at log data.

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Advances in Commercial Deployment of Spoken Dialog Systems by David Suendermann


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